“In general, heightened understanding of human nature and the kinds of things that lead us astray are good things. My concern is that psychological insight, empathy and compassion are too often treated as an end in themselves, replacing rather than tempering moral judgment. As a result, understanding too often turns into accepting. Accepting evolves into excusing. And excusing becomes condoning.”
He’s got his finger on it here. Exactly what happens. Empathy should serve to help a person see that we all are in the same predicament. From there, despair turns to hope. Hope motivates decision. Decision leads to change.